CCTV OPERATOR
(Public Space Surveillance) – 3 days

1. Working in the Private Security Industry

• Purpose & features of the security sector.

• Health & Safety and Fire Safety awareness. · Relevant Legislation (Data Protection, Freedom of Information).

• Communication skills & customer care.

• Terrorism awareness & the operator's role.

 

2. Working as a CCTV Operator

• Roles, responsibilities, and ethics.

• CCTV codes of practice, procedures, and guidelines.

• Legal impacts on operations (GDPR, Evidence).

• Effective communication & emergency procedures.

• Understanding CCTV systems and equipment.

 

3. Practical Use of CCTV Systems

• Operating CCTV equipment (cameras, monitors, recording).

• Proactive & reactive surveillance techniques.

• Identifying suspicious activity & body language.

• Managing incidents (crime, anti-social behaviour).

• Producing images for evidence & maintaining audit trails.

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Learning & Assessment

1. Duration: Typically, 3 days.

2. Practical: Simulated control room exercises, equipment practice, role-playing.

3. Exams: Multiple-choice tests on Units 1 & 2, plus a practical assessment and workbook for Unit 3.

4. Pass Mark: Usually, 70% for written exams and 100% for the practical assessment.